Standard Cancellation/Refund Policy

The Lake Erie Council provides Council programs, high adventure camps and other camping experiences to the Scouts and leaders in its service area. These opportunities require Council staff to send deposits to the sponsoring camp, acquire needed supplies and produce mailings to campers and others so the Council sponsored experiences are rewarding and convenient for the Scouts and leaders in our Council. Fees are usually paid in advance of the event and to ensure the Council can provide the best service to the Scouts the following refund policies will apply. Participants are not considered registered for any event/activity until payment in full has been received.

Refund Fees

Facility reservation fees are final. Refunds may be granted only if a cancellation is brought to a Council employee’s attention. Individuals/Groups that cancel their reservations 14 days or more prior to the arrival date will receive a refund of the total rental fee less a 15% administrative service charge. No refunds will be given for cancellations made less than 14 days prior to the arrival date. Any/all refund requests must be made within 14 days of the reservation date.

Event Registration Fees

Event fees are final except in a limited number of circumstances (see listing below) where a refund may be granted. Refunds may be given only if the following circumstances are brought to a Councilemployee’s attention. Individuals/Groups that cancel their event registration 30 days or more prior to the event date will receive a refund of the total registration fee less a 15% administrative service charge. No refunds will be given for cancellations made less than 30 days prior to the event date. Any/all refund requests must be made within 30 days of the event date.

Summer Camp program Registration Fees

For Cub Scout Adventure Camp, Family Camp, and Scouts BSA Resident Camp registrations, the cancellation fee is based on 15% of the total event registration fee and not the amount of fees paid at the time of cancellation.

Alternately fees paid for Cub Scout Adventure Camp, Family Camp, and Scouts BSA Resident Camp may be transferred to another Scout or leader attending. No pro-rated fees will be given to Scouts wishing to attend a partial week of Cub Scout Adventure Camp or Scouts BSA Resident Camp.

Exceptions and additional policies

  1. The registered participant has an illness or physical ailment preventing participation in the event and has a signed statement from a medical doctor or healthcare practitioner. The written order must be provided to the Lake Erie Council, 2241 Woodland Ave., Cleveland, OH 44115.

  2. In the event of the death of an immediate family member (parent, grandparent, brother, sister or anyone else living in the house with the participant). The Council will consider other deaths, which may affect the participant, on a case-by-case basis.

  3. Only an employee of the Lake Erie Council may authorize a refund for a Council sponsored event.

  4. Any refund of monies for the event is then based on the total event registration fee at the time of cancellation minus the deposit and any money sent to another agency or company for the event. The remaining money is refundable as long as the participant meets the above requirements. Any money that has been sent to another agency or company is considered issued and not refundable.

  5. Any event that does not have a deposit, but has an event fee, will be assessed a 15% service charge before any refund is issued. All remaining money is refundable. Again, the participant must meet the above requirements.

  6. Processing these refunds for summer camp may not take place until after the camping season due to the review process. Once approved please allow 30 days for the refund to be processed. Any/all refund requests must be made within 30 days of the event date.

Deposits

Deposits are not refundable. Any cancellation, once the deposit has been sent to the Council, will be forfeited. Deposits may, however, be transferable to another participant that takes the entire slot for that event.

Early Bird, Regular, and Late Fees

The Lake Erie Council and all approved event committees have the opportunity to set late fees or early registration discounts for events. For weekend events, early registration discounts are in effect until one month prior to the event. Regular registration pricing is in effect until two weeks prior to the event, after which late fees will be applied. Late fees paid to the Council are non-refundable.

Waiting Lists

For certain events, the Council maintains a waiting list. If the participant is not selected to attend the event, all waiting list money will be refunded at 100%, including deposit money. If possible, fees paid can be transferred to another instance of the same event.

Cancellation by the Council

If the Lake Erie Council or National Boy Scouts of America or any agency that has contracted with the Council cancels an event, the Council will issue a full 100% refund (including any Deposit Money).

Applies

These policies only affect the Lake Erie Council, Boy Scouts of America; its committees and districts. This policy is not transferable to charter partners or individual units (Packs, Troops, Crews and Posts) of the Council.

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